Focus Your Research & Stay Organized

A Study represents a single research effort and can be designed to gather information, answer specific research questions, or help evaluate aspects of the product or service you are working on. It contains a research plan, interview guide or set of survey questions, all participant sessions, the results, and a place to organize and store the findings of your research study.

Handrail supports many research methods and activities through two main ways of collecting data:

  1. Moderated
    • Field Studies
    • Ethnographic Research
    • Observational Research
    • User Interviews
    • Cognitive Walkthrough
    • Design/Concept Feedback
    • Usability Testing & Assessment
    • Benchmark Testing
    • Expert Review
    • Accessibility Evaluation
    • Many more…
  2. Survey
    • Opinion
    • Recruitment
    • Market Research
    • Feedback
    • Satisfaction
    • Preference
    • Many more…

Research Workflow 

Create and customize research studies that contain your discussion outlines, interview guides, or survey forms that enable you to conduct and collect research. Studies contain a research plan, the interview script/guide or set of survey questions, all participant sessions, the results, and a place to organize and store your findings.


Capture and clarify all the details regarding your research initiative. For example, you can outline the study purpose or objective, how your research will be used, who will be involved in the study, as well as when and where the research will take place.


Create your Research Guide or Survey and customize it to fit your specific research needs.


Share a survey link or start a new session with a participant so you and the entire team can capture notes, quotes, contextual information, and answers to specific research questions.


Read and review the data presented in the Results tab to get a holistic sense of the data. This will help you and your team begin to narrow it into meaningful, usable, relevant, and significant information with the research cards.


Use the data to identify issues, opportunities, behaviors, feelings, quotes, observations etc. Then begin categorizing  information into groups that share similar meanings or qualities that lead to deeper immersion and insights.


Create a summary of your analysis and share your findings, recommendations, and action items with team members and stakeholders.

Need more information or have questions we didn't cover here? Get in touch!

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