Streamline User Research & Get to Insights Faster

Handrail is a web-based application that allows you to continually capture, store, and access critical research assets. Examples include customer needs and wants, insights, feedback, usability assessments, and reference files, artifacts, or reports to extend the value of your primary and secondary research activities.

Handrail helps you maximize limited time, resources and budget in order to accelerate research, design, and development of products and services. You can use Handrail throughout the entire product development life-cycle to make better product design and development decisions.

Common Questions

Who uses Handrail?

Handrail is for anyone that wants to make great products and services. We believe the insights derived from user research are a business differentiator and are critical to creating products and services people love. Handrail will help scale your research efforts and help your teams extend the value of the research you conduct.

Some of the types of people that have found success with Handrail include:

  • Researchers
  • Designers
  • User Experience Designers
  • Developers and Engineers
  • Customer Experience Professionals
  • Service Designers
  • Customer Success and Salespeople
  • Business Leaders and Managers


What kind of research does Handrail support?

Handrail supports many types of user research. Handrail helps you get to both the ‘what’ and ‘why’ to support customer understanding, as it supports a wide variety of moderated and unmoderated research methods and activities including:


  • Field Studies
  • Ethnographic Research
  • Observational Research
  • User Interviews
  • Cognitive Walkthrough
  • Design/Concept Feedback
  • Usability Testing & Assessment
  • Benchmark Testing
  • Expert Review
  • Accessibility Evaluation


  • Opinion
  • Recruitment
  • Market Research
  • Feedback
  • Satisfaction
  • Preference


Who participates in the research Studies?

Recruit participants from your own audience or get in touch and we can help you identify, contact, and schedule participants for your studies.


How much does Handrail cost?

You can find more information about pricing and services that we offer on our pricing page.


How can I get a personalized demo?

If you’d like a personalized demonstration of Handrail to see how it can work with your specific needs, schedule a time to talk with the members of the Handrail team.


Need more information or have questions we didn't cover here? Get in touch!

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