Handrail Overview

Conducting Research in Handrail
The Research Workflow
Staying Organized with Workspaces


Conducting Research in Handrail

Handrail gives teams one location to centralize all their research, helping people to do the research and easily locate existing insights.

Handrail supports a wide variety of research methods, with two main ways of collecting data: 


  • Field Studies 
  • Ethnographic Research
  • Observational Research
  • User Interviews
  • Cognitive Walkthrough
  • Design/Concept Feedback
  • Usability Testing & Assessment
  • Benchmark Testing
  • Expert Review 
  • Accessibility Evaluation
  • Many more...


  • Opinion
  • Recruitment
  • Market Research
  • Feedback
  • Satisfaction
  • Preference
  • Many more...


The Research Workflow



Each study in Handrail provides the following workflow for conducting research:

  • Research plan — to capture the study's purpose and other important information 
  • Interview guide or survey form — to capture facilitation notes and questions for participants
  • Participant sessions — to facilitate moderated research sessions or capture survey responses
  • Results — to review data across all sessions
  • Analysis board — to interpret research data, group findings, and craft insights
  • Summary — to organize and share findings



Capture and clarify all the details regarding your research initiative. For example, you can outline the study purpose or objective, how your research will be used, who will be involved in the study, as well as when and where the research will take place.



Create your Research Guide or Survey and customize it to fit your specific research needs.



For interviews, start a new participant session so you and the entire team can capture notes, quotes, observations, and answers to specific research questions.

For surveys, share the link with all your participants. They'll be presented with each survey question, one by one, so they can focus on one question at a time.



Read and review all the study's data under the Results tab to extract meaningful and significant information into research cards.



Use cards to identify issues, opportunities, behaviors, feelings, quotes, observations, etc. Then, group cards together to capture patterns and craft insights.



Create a summary of your analysis and share your findings, recommendations, and action items with team members and stakeholders.


Staying Organized with Workspaces

Use workspaces to organize studies for a particular team, product line, or business unit.


Need more information or have questions we didn't cover here? Get in touch!   

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